Within five years, the Indian BPO industry is going to touch USD 30 billion and might even exceed it. BPO means Business Process Outsourcing. A wide variety of BPO works are done in India due to its low cost and highly qualified professionals. So, countries like the US, UK and host of others where the cost of labor is ever increasing are interested outsource those works from India as a strategy of cost-control. Computer based accounting; medical record maintenance, financial assistance, logistics and legal processing are some of the jobs involved in BPO. Not only the US and UK companies are outsourcing their works but also some domestic companies are also doing that. As for example, Apollo Hospital entered into small towns of the country to provide medical assistance to the non-urban people.

Some people think that BOT and BPO is the same thing. But they are totally different. BPO is a process to develop a center for the client by an outsourcing company and keep and maintain the data to later transfer it back to the client for further operation. A lot of young Indians are working in BPO firms. The job requires some IT skills, fluency in English and hard working attitude. Indian youngsters posses all these skills. But these young people working in the BPO sector often suffer from BOSS. It is not the HR manager of the company they work for but it is a Syndrome. BOSS stands for Burn-Out Stress Syndrome. Young men who have to work at odd hrs due to India’s geographic location suffer from chronic fatigue, and the young women suffer from sleeping disorder and gynecological problems. China, Philipines and Mexico are also growing fast and giving Indian BPO firms a healthy competition. But India still has the upper-hand due to its large number of English knowing populace and as the store house of knowledge based employees like Teachers, Lecturers, Professors; India is all set to take over the ESO field as well. ESO stands for Educational Services Outsourcing.

Recent study shows that, most developed countries like Japan, Germany, the USA etc. will be woefully short of workers in the next 30 years. China, the engine of the world economy today, will also face shortage of workers within next 20 years. On the other hand India will have above 65% of its total population who will be under 60 years of age. So Indian government is putting on special emphasis and taking huge initiatives like the Sarva Siksha Avijan ( Universal Education Initiative) to train its human resource and make them ready to take over the world in the next few decades. India is using and expanding major technologies like Broadband, DSL and EDU-SAT - a knowledge based work force for all over the world. So, 4Es are very important. They are Engagement, Education, Enactment and Enforcement. The knowledge based work force are also a valuable resources for KPO i.e. Knowledge Process Outsourcing. Only the Specialist in a particular domain is suitable for KPO jobs. So, Indian experts in various fields are working for almost every corner of the globe and are ready to take over the world knowledge industry.

Retail industry is one of the fastest growing industries in India and has the potential to absorb more than two million people in the next four or five years. Almost 48 % Indians are below 25 years of age and looking for places to shop. World wide, retailing is the biggest industry with sales touching $7.2 trillion. In fact, every tenth billionaire in the world is a retailer. Behind every retailer is the story of how he or she came to be and more importantly how she or she came to help a competitor be just that much better. In India, over one thousand shopping malls will be needed just to keep up with the expansion of the retail segment in the next five years. Only one third is under construction.

The retail business has become very attractive because of strong economic growth during the last few years and the Indian retail market has attracted both foreign as well as domestic players. Earlier, the foreign investor did not get the desired return from their investment and most of the time they were disappointed with their property investments in India. Now, the site has altered. The world’s leading retailing companies are designing, manufacturing and marketing goods for Indian market. With increase in life expectancy, it would make retail buying important for every Indian family from the same place. Large shopping malls, retail chain and departmental stores such as Shopper’s Stop, Big Bazaar and Cross rods are now familiar name. In view of that Indian customers appreciable a superior propensity to buy overseas while the same product is available in the country, these malls have identified higher retail experience as the differentiator that builds value around their product. The most attractive benefit for consumer is the facility to purchase small quantities of a variety of items of every day use at prices that are considered reasonably affordable.

Moat big retailers /suppliers, are limited to big cities. But in recent times, prominent retailers have established a significant presence in Tier I cities and are now expanding to Tier II cities to cash in on the emerging opportunity. They are introducing several new concepts and acquiring space to increase their visibility and brand loyalty. Low real estate price in Tier II cities is big advantage. Small cities such as Chandigarh, Pune, Ahmadabad, Noida, Baroda, Bhopal, Indore, Nagpur, Patna, Jamshedpur, Bhubaneswar, Ludhiana, Amritsar, Simla are going to see a phenomenal growth in the number of malls and supermarkets will largely depend upon their ability to fulfill the needs of the catchments’ zones and needs of planning, accurate identification of demands, quality products at reasonable price, right product mix and timing.